CRM

VGS Customer Relationship Management (CRM) solutions allow you to manage the relationships you have with your customers, using a combination of people, processes and technology. It helps your business attain and retain customers, collaborate across extended teams and keep a tab on all aspects of sales and customers.

We don’t just see it as a software. We see it an overall strategy to help you to learn more about your customers and their behaviour so you have the skills to develop stronger, lasting relationships which will benefit both you and your customers. It’s impossible to manage a successful business without a strong focus on CRM. After all, your business is all about the customer. Be it top-line or bottom-line, our CRM solutions will ensure you walk the line.

Since customers come in all sizes, kinds, budgets we don’t believe in vendor lock-in or trying to push down one solution because its good for us. Our expertise with all the industry leading CRM solutions and strategic partnerships with all the major CRM vendors helps us take an objective view of what makes sense to the client, get the best deal and extend that.

Implementations: We work with customers to understand the need and provide solutions that fit the budget. Our implementation team will review the Request for proposal (RFP) and provide a competitive price. Additional functionality, outside the RFP’s scope can be moulded in easily at a later stage. On time, on budget, on brief is our goal.

Enhancements: Our team of specialists are seasoned enough to understand existing functionality and customize as per user requirements. We work with the customer to understand the need and provide a quote based on time and material. Typically these requests would involve understanding the system in order to analyze and provide accurate pricing.

Support: Our Support Center of Excellence (SCE) is cost effective and sustainable. We provide various support models best suitable that maximum the ROI and minimize the TCO.

Some of the models, we support are

  • On-site (Client location)
  • On/Off-site model (hybrid)
  • Off-shore (India)

Regardless of the chosen model, service comes standard. Our team provides 24/7 support across multiple timezones, all bound by air tight service quality agreements.

Key features of our CRM

  • Onsite or SaaS based service
  • Simple per user pricing
  • Cross-platform, mobile support
  • Accounts & contacts
  • Task & event tracking
  • Email integration
  • Outlook, Gmail, Lotus
  • Customizable reports
  • Opportunity tracking
  • Customizable sales process
  • Email templates & campaigns
  • Lead scoring, routing & assignment
  • Dashboards
  • Real-time quotes
  • Contract management
  • Sales forecasting
  • Analytics
  • Role permissions
  • Mobile customization & administration
  • 24×7 toll-free